You got it right Drizzt.

I didn't have to think if it is worth that much and it breaks, get an new one and stick that sucker in a safe.

Yeah. He should have known you can't ever trust sending something back with marker scribble. Hey the technicians didn't want marker all over their hands.

That doesn't excuse Microsoft from the fact that they said they'd take care of it and it didn't happen, but he is still an idiot.

It goes both ways eh?

Pretty much, I mean, there is no reason that he should have to send that one in, and there is no excuse for MS's failure to protect his property.

Wow that does suck. I guess they will not replace it or fix it if you have a bunch of stuff on it. They actually replace the entire system if you break it in Canada, they don't refurbish it ;)

Well in the end Microsoft did make it up to him.

See this thread: http://www.pwnem.com/showthread.php?tid=1786

*Thread locked.